Job Vacancy - Constituency Caseworker

Date Added: 10th September 2019
Closing Date: 16th September 2019
Job Title: Constituency Caseworker – 6 months, full time
Working For: Jess Phillips MP, Birmingham Yardley
Location: Acocks Green, Birmingham
Salary: £19,641 – Monday to Friday, 9am to 5pm (some weekend and evening work)
Job Details
An exciting opportunity to work with Jess Phillips MP and her team in her constituency office; this important, rewarding role will assist in providing a high level of service to Jess and her constituents and play a crucial role in supporting with constituency casework. Candidates do not require prior experience of working for a Member of Parliament, but should have experience of working in a people focussed role and/or dealing with the public in a calm, kind and respectful manner. A good standard of written and spoken English and a professional telephone manner are essential.
Duties will include:

  • Managing and progressing a portfolio of casework, gathering relevant information
  • Dealing with correspondence, telephone enquiries and emails and providing timely responses
  • Liaise with Local and National Government agencies, voluntary sector and others to resolve constituency matters
  • Research and act upon relevant information in order to progress and resolve constituents' cases effectively, appropriately
  • Ensure information is entered, progressed and maintained within the Caseworker database system
  • Ensure that all information is treated in a sensitive and confidential manner and in accordance with the General Data Protection Regulations
  • Organise and participate in MP surgeries/meeting of constituents and other appropriate organisations 

Skills required will include:

  • Excellent communication skills both written and verbal
  • Ability to learn and advise on issues concerning Housing, Welfare Benefits, Local Authority matters in a thoughtful manner.
  • Good knowledge of office based IT systems and administrative tasks
  • Able to work individually – good personal organisation - and as part of a team – clear communication is essential
  • Ability to gain awareness of the activities of an MP's office, policy and law
  • Strong interpersonal skills and ability to work within a sensitive and public facing role
  • Sound ability to deal effectively, sensitively, with a wide range of people in person, by telephone and in writing (email and letter)

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.
Closing Date: 16th September 2019
Interview/Start Dates
Interviews will be held very soon after the closing date and an early start date is desirable.
Application Details
Applicants should send a covering letter and a CV to